ELDERLINE 14567 Provides Information, Guidance and Support to Senior Citizens Across India; Launched On 1st October 2021
The Ministry of Social Justice and Empowerment operates ELDERLINE 14567, a national toll-free helpline for senior citizens that offers information, guidance, emotional support, and field intervention. Launched on October 1, 2021 as part of the Atal Vayo Abhyuday Yojana, it is operational in 32 States and UTs. The helpline connects callers to necessary services through State Connect Centres and collaborates with various local agencies.
Why It Matters
Important for civil services and government exams covering welfare schemes and initiatives for senior citizens launched by the Ministry of Social Justice and Empowerment.
In Simple Words
ELDERLINE 14567 is the National Helpline for Senior Citizens launched on October 1, 2021. It operates under the Atal Vayo Abhyuday Yojana by the Ministry of Social Justice and Empowerment to help older adults with information, guidance, emotional support, and field interventions.
The helpline is active in 32 States and Union Territories and has received over 29 lakh calls. State Connect Centres handle grievances by working with police, healthcare, legal aid, and local agencies. It coordinates services and referrals but does not provide direct financial assistance.
Key Points
- ELDERLINE 14567 is the National Helpline for Senior Citizens (NHSC).
- It was launched on 1st October 2021.
- It is a component of the Atal Vayo Abhyuday Yojana (AVYAY).
- ELDERLINE is operational in 32 States and Union Territories.
- Over 29 Lakh calls have been received on the helpline.
- National Institute of Social Defence (NISD) monitors its implementation.
- State Connect Centres provide information, guidance, emotional support, counselling, and field interventions.
- The helpline does not provide direct financial assistance.
Exam Angle
A. 14567
Source: Press Information Bureau